Contact

A question about your order or the Precision Strap? Email us at contact@getinolyo.com or use the form below. We answer every message within 48 business hours.

Waiting on an order? Include your order number in your message and we will locate your package faster.

The answer may already be here

“Where is my order?”

You receive a tracking link by email as soon as your package ships. If you do not see it, check your spam folder.

“I want a refund.”

You have 60 days, no questions asked. Email us with your order number and we send you the steps within 48 hours. See the conditions →

“Will the strap work for my knee?”

Arthritis, meniscus, patellar pain, knee size, running: detailed answers are on our Frequently asked questions page.

“My payment was declined.”

Nothing was charged. It is almost always a security check to approve in your bank app: try the payment again with the app open.

“Who are you?”

One strap. One product. A customer service team that actually answers. Learn more →