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At Inolyo, we stand behind the quality of our products and want you to shop with confidence. We offer a 60-Day Money-Back Guarantee, subject to the conditions outlined below.
To be eligible for a refund, all of the following conditions must be met:
Your return request must be submitted within 60 days of the confirmed delivery date.
The product must be returned to Inolyo before a refund can be issued.
The product must be returned with its original packaging.
Products may be tried and used to evaluate them, but they must not show signs of excessive wear, damage, washing, alteration, misuse, or prolonged use.
Proof of purchase may be required.
Returns must follow the return instructions provided by our Customer Support team.
Return requests submitted more than 60 days after the confirmed delivery date are not eligible for a refund.
Unless the product is defective, damaged upon arrival, or an incorrect item was sent:
Return shipping costs are the responsibility of the customer.
We strongly recommend using a tracked shipping method, as Inolyo cannot be responsible for return packages that are lost or not delivered to us.
Original shipping and handling fees paid when placing the order are non-refundable, except where required by applicable law.
A return or refund may be refused if:
The request is submitted more than 60 days after delivery.
The product is returned without its original packaging.
The product shows signs of excessive wear, damage, washing, alteration, misuse, or prolonged use.
The returned product does not match the product originally purchased.
The return does not comply with the conditions stated in this Refund Policy.
No refund will be issued until the returned product has been received and inspected by Inolyo.
If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible at contact@getinolyo.com before returning the product.
We may request photographs or other information to help us verify the issue.
Once the issue has been confirmed, Inolyo will provide an appropriate resolution. If a return is required because the product is defective, damaged upon arrival, or incorrect, the customer will not be responsible for the return shipping costs.
Orders may be canceled within 24 hours of being placed, provided they have not already been shipped.
Because orders may be processed and shipped quickly, cancellation requests are not guaranteed until confirmed by our Customer Support team.
If an order has already been shipped, it can no longer be canceled. The customer must wait for delivery and follow the standard return procedure described in this Refund Policy.
Nothing in this section limits any cancellation or refund rights that may apply under applicable law, including in connection with shipping delays or orders that cannot be fulfilled.
Inolyo does not offer product exchanges.
If you wish to return an eligible product, you may request a refund under this policy and place a new order separately.
Once your return has been received, it will be inspected to confirm that it meets the requirements of this Refund Policy.
If approved, the refund will be issued to the original payment method.
The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.
Original shipping and handling charges and customer-paid return shipping costs are not refundable, except where required by applicable law.
To request a return, contact our Customer Support team at:
Please include:
Your order number
The email address used for your order
The reason for your return
Our team will provide you with the return instructions.
Do not send a return without first contacting Customer Support.
By completing a purchase on our website, you acknowledge that you have reviewed and understood this Refund Policy.
This policy does not limit any rights that cannot legally be excluded under applicable law.
For questions regarding returns, refunds, cancellations, or damaged products, please contact:
Inolyo Customer Support
contact@getinolyo.com