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This website, getinolyo.com (the “Site”), is operated by CEM Agency LLC, doing business as Inolyo (“Inolyo,” “we,” “us,” or “our”).
CEM Agency LLC is a limited liability company organized under the laws of the State of Wyoming, United States.
By visiting our Site, using any of its features, or purchasing a product from us, you agree to be bound by these Terms of Service & Sale (“Terms”), together with any additional policies referenced on the Site, including our Refund Policy, Shipping Policy, and Privacy Policy.
Please read these Terms carefully before accessing or using the Site. If you do not agree with these Terms, you should not use the Site or purchase products from us.
We reserve the right to update, modify, or replace any part of these Terms by posting an updated version on this page. Changes will apply from the date they are posted, subject to applicable law.
The Site is hosted on Shopify, which provides the ecommerce platform that allows us to offer and sell our products.
By using this Site or placing an order, you represent that you have the legal capacity to enter into a binding agreement under the laws applicable to you.
You may not use our Site or products for any illegal, fraudulent, or unauthorized purpose.
You may not:
violate any applicable law or regulation;
interfere with the security or proper functioning of the Site;
transmit viruses, malware, or harmful code;
attempt unauthorized access to our systems;
misuse the Site for fraudulent purposes.
We reserve the right to restrict or terminate access to the Site where these Terms are violated.
We reserve the right to refuse service, reject an order, limit quantities, or cancel an order where reasonably necessary, including in cases of suspected fraud, payment issues, pricing errors, product availability issues, or violation of these Terms.
You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site or its content without our prior written authorization.
We make reasonable efforts to ensure that the information displayed on the Site is accurate and current.
However, information may occasionally contain errors, inaccuracies, or omissions relating to:
product descriptions;
pricing;
promotions;
availability;
shipping;
images;
specifications.
We reserve the right to correct errors or inaccuracies and to update information at any time.
Product images are intended to represent products as accurately as possible. However, colors, dimensions, and appearance may vary slightly depending on your device, screen settings, manufacturing tolerances, or product updates.
Prices may change at any time without prior notice.
The price charged for a product will be the price displayed at the time the order is placed, subject to correction of obvious pricing or technical errors.
Prices are displayed in U.S. dollars unless otherwise stated.
Applicable taxes, shipping fees, or other charges will be displayed during checkout where applicable.
If an order is affected by an obvious pricing, typographical, or technical error, we reserve the right to cancel the affected order and issue a refund.
Products displayed on the Site may be available exclusively online and may be subject to limited availability.
We reserve the right to:
limit the quantities sold;
discontinue products;
modify product specifications;
restrict sales where reasonably necessary;
refuse orders where permitted by law.
Product availability is not guaranteed until the order has been accepted and processed.
When you submit an order, you are making an offer to purchase the products listed in your order.
After your order is placed, you will normally receive an order confirmation by email.
We reserve the right to accept, reject, or cancel an order where reasonably necessary, including where:
a product is unavailable;
payment cannot be authorized;
incorrect billing information has been provided;
fraud or unauthorized activity is suspected;
an obvious pricing or technical error has occurred.
You are responsible for ensuring that all information provided during checkout is complete and accurate.
This includes your:
name;
email address;
delivery address;
billing information;
payment information.
Inolyo is not responsible for delivery problems caused by incorrect information provided by the customer.
Orders may be canceled within 24 hours of being placed, provided the order has not already been shipped.
Because orders may be processed quickly, a cancellation request is not considered accepted until confirmed by our Customer Support team.
If the order has already been shipped, it can no longer be canceled.
The customer must then receive the order and follow the return procedure described in our Refund Policy.
Nothing in this section limits any rights that may apply under applicable law.
By providing payment information, you represent and warrant that:
you are authorized to use the payment method provided;
the payment information is accurate and complete;
sufficient funds or credit are available to complete the purchase.
Payments may be processed through third-party payment providers.
We are not responsible for fees independently imposed by your bank, card issuer, payment provider, or currency conversion provider.
If payment is reversed, disputed, declined, or otherwise not successfully completed, we reserve the right to suspend fulfillment or seek payment of amounts lawfully owed.
We arrange shipment of products to the delivery address provided during checkout.
Available shipping methods, applicable shipping charges, and estimated delivery information are provided on the Site, during checkout, or in our Shipping Policy.
Shipping and delivery dates are estimates unless expressly stated otherwise.
Delivery times may be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, weather events, transportation disruptions, or other logistical circumstances.
Customers are responsible for providing a complete and accurate shipping address.
Please refer to our Shipping Policy for additional information regarding delivery.
Inolyo offers a 60-Day Money-Back Guarantee, subject to the conditions described in our Refund Policy.
To qualify for a return and refund:
the return request must be submitted within 60 days of the confirmed delivery date;
the product must be returned to Inolyo;
the product must be returned with its original packaging;
the product must not show signs of excessive wear, damage, washing, alteration, misuse, or prolonged use;
the return must follow the instructions provided by our Customer Support team.
Products may be tried or used for the reasonable purpose of evaluating them, provided they remain in a condition consistent with the requirements above.
Unless the item is defective, damaged upon arrival, or incorrect, return shipping costs are the responsibility of the customer.
Original shipping and handling charges are non-refundable, except where required by applicable law.
Inolyo does not offer exchanges.
Refunds are issued to the original payment method after the returned product has been received, inspected, and approved.
For complete details, please refer to our Refund Policy.
If you receive an item that is defective, damaged upon arrival, or different from the product ordered, please contact us at:
We may request photographs or other information reasonably necessary to verify the issue.
Once verified, we will provide an appropriate resolution.
Where a return is required because the item is defective, damaged upon arrival, or incorrect, the customer will not be responsible for the return shipping cost.
Information provided on the Site regarding our products is provided for general informational purposes.
It is not intended to constitute medical advice, diagnosis, or treatment, and should not be considered a substitute for advice from a qualified healthcare professional.
Individual experiences and results may vary.
Nothing on the Site guarantees any particular health, mobility, comfort, pain-relief, therapeutic, or other outcome.
Customers should use products according to the instructions provided and seek appropriate professional advice where necessary.
The Site may provide access to services, technologies, payment systems, applications, or tools operated by third parties.
These third-party services may be governed by their own terms and privacy policies.
We are not responsible for the operation, availability, security, or content of third-party services outside our reasonable control.
The Site may contain links to third-party websites or services.
We do not control and are not responsible for the content, accuracy, availability, practices, products, or services of third-party websites.
Visiting or using third-party websites is at your own risk and subject to the terms applicable to those websites.
Unless otherwise stated, the Site and its content, including:
text;
graphics;
logos;
photographs;
videos;
product images;
designs;
branding;
page layouts;
written content;
are owned by, licensed to, or used with authorization by Inolyo or CEM Agency LLC.
You may not reproduce, distribute, copy, modify, republish, commercially exploit, scrape, or create derivative works from our content without prior written permission, except where permitted by applicable law.
If you voluntarily submit reviews, photographs, comments, feedback, suggestions, or other content to us, you represent that you have the right to submit that content.
You may not submit content that:
infringes the rights of another person;
is unlawful;
is defamatory;
is fraudulent;
contains malicious code;
violates applicable law.
We reserve the right to moderate or remove content where reasonably appropriate.
Any use of customer-created content for advertising or promotional purposes will remain subject to any permissions or agreements applicable to that content.
Our collection and use of personal information is governed by our Privacy Policy.
Please review the Privacy Policy available on the Site for information regarding how personal data is collected, used, stored, and disclosed.
You may not use the Site:
for unlawful or fraudulent purposes;
to violate intellectual property rights;
to harass, threaten, abuse, or defame others;
to submit false or misleading information;
to distribute malware or malicious code;
to collect personal information unlawfully;
to spam, scrape, crawl, or interfere with the Site;
to bypass security features;
to interfere with the operation of the Site or its systems.
We may suspend or terminate access where these restrictions are violated.
To the fullest extent permitted by applicable law, the Site is provided on an “as is” and “as available” basis.
We do not guarantee that:
access to the Site will always be uninterrupted;
the Site will always be error-free;
all technical issues will be immediately corrected;
use of a product will produce a particular result.
Nothing in these Terms excludes warranties, guarantees, or other rights that cannot legally be excluded.
To the fullest extent permitted by applicable law, CEM Agency LLC, Inolyo, and their service providers, contractors, suppliers, employees, and representatives will not be liable for indirect, incidental, special, consequential, or similar damages arising from the use of the Site or products.
This may include, where legally permissible:
loss of profits;
loss of revenue;
loss of data;
loss of business opportunity;
consequential financial losses.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Any limitation of liability contained in these Terms applies only to the maximum extent permitted by applicable law.
To the extent permitted by applicable law, you agree to indemnify and hold harmless CEM Agency LLC and Inolyo from claims, liabilities, losses, damages, or expenses arising from:
your violation of these Terms;
unlawful use of the Site;
infringement of third-party rights caused by your conduct.
We will not be responsible for a failure or delay in performing our obligations where that failure or delay results from circumstances beyond our reasonable control.
Such circumstances may include:
natural disasters;
fires;
floods;
severe weather;
war;
civil unrest;
governmental action;
epidemics or pandemics;
strikes;
carrier disruptions;
customs delays;
transportation interruptions;
telecommunications failures;
power outages;
supply chain disruptions.
This provision does not affect rights that cannot legally be excluded.
These Terms remain effective while you use the Site.
You may stop using the Site at any time.
We may suspend or terminate access to the Site where we reasonably believe that these Terms have been violated or where continued access creates a legal, security, or fraud-related risk.
Provisions that by their nature are intended to survive termination will remain effective.
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be limited or removed only to the extent necessary.
The remaining provisions will continue in full force and effect.
Our failure to enforce any provision of these Terms will not constitute a waiver of that provision or of our right to enforce it later.
You may not transfer or assign your rights or obligations under these Terms without our prior written consent.
We may assign our rights or obligations in connection with a merger, acquisition, corporate restructuring, sale of assets, or other lawful transfer of our business, subject to applicable law.
These Terms, together with the applicable:
order confirmation;
Refund Policy;
Shipping Policy;
Privacy Policy;
constitute the agreement between you and Inolyo regarding your use of the Site and purchase of products, subject to applicable law.
These Terms and any matter arising from the use of the Site or purchase of products will be governed by the laws of the State of Wyoming, without regard to conflict-of-law principles, except where mandatory consumer protection laws require otherwise.
Nothing in these Terms deprives a consumer of rights that cannot legally be waived under applicable law.
We may update these Terms from time to time.
The current version will always be available on the Site.
Changes will apply from the date the revised Terms are published, except where applicable law requires otherwise.
Terms applicable to an order will generally be those in effect when that order was placed.
Questions regarding these Terms, an order, a return, or our products may be sent to:
Inolyo
Operated by CEM Agency LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States
Email: contact@getinolyo.com
Website: getinolyo.com