Shipping policy

SHIPPING POLICY

At Inolyo, we work to process and ship orders as quickly and reliably as possible.

Order Processing Time

Orders are typically processed within 1–2 business days after payment confirmation.

Orders are processed Monday through Friday, excluding weekends and applicable public holidays.

Processing times may occasionally be extended during periods of high demand, promotional events, or circumstances beyond our reasonable control.

Shipping & Delivery Timeframes

Once your order has been processed and shipped, estimated delivery time is:

  • Standard Shipping: 8–12 business days after shipment

Delivery times are estimates and are not guaranteed.

Delivery may occasionally be affected by circumstances outside our reasonable control, including:

  • carrier delays;

  • customs processing;

  • weather conditions;

  • public holidays;

  • peak shipping periods;

  • transportation disruptions.

Shipping Costs

We offer free standard shipping on orders of $49 USD or more.

For orders below $49 USD, applicable shipping charges will be displayed at checkout before the order is completed.

Countries We Ship To

We currently ship to:

  • United States

  • Canada

  • United Kingdom

  • Australia

Available shipping methods and delivery estimates may vary depending on the destination.

Shipping Notifications & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking information may not update immediately after shipment and can take some time to become visible in the carrier's tracking system.

Shipping Delays

While we make every reasonable effort to meet the estimated delivery timeframes stated above, delays may occasionally occur.

Inolyo is not responsible for delays caused by carriers, customs authorities, incorrect or incomplete shipping information provided by the customer, weather events, transportation disruptions, or other circumstances beyond our reasonable control.

Nothing in this policy limits any rights that cannot legally be excluded under applicable law.

Customs and Import Processing

International orders may be subject to customs processing or other import procedures in the destination country.

Such procedures may affect delivery times.

Any duties, taxes, or import charges applicable to an order will be handled in accordance with the information provided during checkout and applicable law.

Address Accuracy

Customers are responsible for ensuring that the shipping address provided during checkout is complete and accurate.

Please review your shipping information carefully before completing your order.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply before the order can be reshipped.

Any additional shipping costs resulting from an incorrect address provided by the customer will be the customer's responsibility.

Questions & Support

If you have any questions regarding your order, shipment, or tracking information, please contact our Customer Support team at:

contact@getinolyo.com